Delivery and Return Conditions
We understand that sometimes you might change your mind. That’s why we offer a 14-day refund policy on our digital products and online courses—while also honoring statutory rights provided to customers in specific regions.
Instant Access & Digital Delivery
Once you purchase a digital product or course, you receive immediate access to the materials either through our Website or via email. Please ensure you have reliable internet access and compatible devices.
For EU, UK, and Turkish Customers
If you reside in the European Union, United Kingdom, or Turkey, you have the statutory right to withdraw from your purchase within 14 days without providing a reason—even if you have accessed or downloaded the content.
To exercise this right, email us at support@maikaendo.co within 14 days of your purchase. Refunds will be issued to your original payment method within 14 days of receiving your request. Once a refund is granted, your access to the course will be revoked, and you must delete all downloaded materials.
For All Other Countries
We offer a voluntary 14-day money-back guarantee for customers outside the EU, UK, and Turkey, as long as you have not made substantial use of the course. This includes, but is not limited to:
Streaming or viewing more than 20% of the course content
Downloading any core files such as templates or lesson PDFs
Completing any assessments or assignments
To request a refund, contact support@maikaendo.co with your order number and the reason for your request. If approved, your refund will be processed within 14 days to your original payment method, minus any payment processing fees, unless otherwise required by law.
Note: Customers outside the EU, UK, and Turkey are eligible for only one refund under this voluntary policy, regardless of how many courses they purchase.
Important Notes
Refund requests must be made within 14 days of purchase.
Refunds are not available for purchases where substantial use has occurred.
We cannot intervene in your payment processor’s timeline.
Digital products are non-returnable in the traditional sense due to their format.
We recommend carefully reviewing course descriptions before purchasing to ensure the course aligns with your expectations and goals.
If you have any questions, please contact us at support@maikaendo.co — we’re happy to help!